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Frequently Asked Questions

TICKETS

ATTENDING A PERFORMANCE

THE BARNSTABLE PERFORMING ARTS CENTER

CONCERT COURTESIES

BOX OFFICE

TICKETS

Can I select my own seats and buy them online?
Yes, our online Box Office system lets you choose your own seats and buy tickets online.
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Where do I pick up my prepaid tickets on the day of the performance?
Tickets purchased up to one week prior to the performance will not be mailed. They will be available at the Barnstable Performing Arts Center two hours before concert time at the "Will Call" table located in the lobby of the Center.
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Our seat numbers are not consecutive - are they next to each other?
At the Barnstable Performing Arts Center, seat numbers run in odd numbers on the right, even numbers on the left and 3-digit consecutive numbers in the center. For example: H 2 & 4 are side by side.
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What if I've lost my tickets?
Call the Cape Symphony Box Office (508.362.1111).  If there is time, we can mail duplicate seating tickets or you can pick them up at the "Will Call" table at the Performing Arts Center prior to the concert. If you cannot find your tickets on the day of the performance, simply check in at the Box Office at the Performing Arts Center. We can look up your account and issue you a reserved seating pass on the spot.
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ATTENDING A PERFORMANCE

What time do I need to arrive?
Concert hall doors open 40 minutes prior to the performance. Plan to arrive 30 minutes before the performance time so you can find your seat, turn off your cell phone and have time to glance through the program book.
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How long will the performance be?
It varies, but most of our Masterpiece and CapePOPS performances are about 90 minutes to two hours long, with a 15 or 20-minute intermission at the halfway point. Soft drinks, coffee and snacks are for sale in the lobby before the performance and during intermission. Refreshments are not permitted in the concert hall.
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When are the Masterpiece Series pre-concert talks held?
Our Musically Speaking pre-concert talks with Dr. John Clark are insightful and entertaining looks into the compositions you are about to hear. These 30-minute talks are free and held one hour prior to each Masterpiece Series performance (excludes excluding CapePOPS concerts in October, December and February and our New Year's Day Party concert) in the Knight Auditorium conveniently located in the same building as the Barnstable Performing Arts Center.
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The weather looks bad. Will there be a performance?
To receive information about a concert postponement due to severe weather conditions or other emergencies, please listen to WQRC 99.9FM and WXTK 95.10FM.
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THE BARNSTABLE PERFORMING ARTS CENTER

Where does the Cape Symphony perform?
The Cape Symphony performs in Cape Cod’s premier concert hall, the Barnstable Performing Arts Center (inside the Barnstable High School) located at 744 West Main Street, Hyannis MA 02601. The hall is climate-controlled and offers a variety of seating options and excellent sight lines.
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How do I get to The Barnstable Performing Arts Center?
Take Route 6 on Cape Cod to exit 6, then Route 132 towards Hyannis. Take a right at the third set of traffic lights onto Phinney’s Lane. Proceed 1.5 miles to traffic light. Take a steep left onto Route 28. Bear right at the fork onto West Main Street. At traffic light go straight. The Barnstable High School campus will be on your left. The Performing Arts Center and parking are located to the far right of the building complex.
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Where can I park?
Ample, free parking is available on three sides of the Barnstable Performing Arts Center.
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Is there seating for wheelchairs?
Handicapped spaces for wheelchairs are available in sections B, C, and E. Please inform the Box Office of your needs when ordering your tickets.
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Where is the Lost & Found for items left in the concert hall?
Please report all lost items or give any found items to the Box Office or an usher at the Center. If your item has not been found before you leave the Center, contact the Cape Symphony Box Office at 1060 Falmouth Road in Hyannis (508.362.1111) on the following Monday.  All "found" items are held there.
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CONCERT COURTESIES

When will I be seated if I’m late?
As a courtesy to performers and audience members, latecomers arriving after the concertmaster has entered the stage will not be seated until an appropriate interval in the performance.
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Can I take pictures of the performers?
The use of cameras and any kind of audio or video recording equipment is not permitted in the concert hall unless authorized by the Cape Symphony management in advance and in writing. Use of flash is prohibited at all times. All electronic signals on watches, cell phones, pagers and other equipment must be turned off before performances.
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What is considered "Symphony Attire"?
Anything that makes you feel comfortable is fine. Most people will be wearing business clothes or slightly dressy casual clothes. Some people enjoy dressing up and making a special night of it, and you can, too.
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BOX OFFICE

When are the hours for the Cape Symphony Box Office in Hyannis?
The Cape Symphony Box Office is located at 1060 Falmouth Road (Route 28), Hyannis, MA.  It is open Monday through Friday, 9am - 5pm. (Summer - Fridays until 4pm). Call 508-362-1111.
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When is the Box Office at the Concert Hall open?
The Barnstable Performing Arts Center Box Office is located at 744 West Main Street, Hyannis MA. Any available tickets are for sale at the Center Box Office two hours prior to each performance.
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What if my question is not answered here?
If you have additional questions, please call the Cape Symphony Box office at 508.362.1111.
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Cape Symphony
1060 Falmouth Road | Suite A
Hyannis, MA 02601
Administrative Offices: 774.470.2282
Box Office: 508.362.1111
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WITH GENEROUS SUPPORT FROM:
Massachusetts Cultural Council South Shore Music Circus
Arts Foundation of Cape Cod Cape Cod Foundation
Cape Symphony holds all its performances at the Barnstable Performing Arts Center in Hyannis, Massachusetts on Cape Cod.
Hyannis is centrally located, near the following towns and villages: Barnstable, Bourne, Brewster, Buzzards Bay, Centerville, Chatham, Cotuit, Craigville, Dennis, Eastham, Falmouth,
Harwich, Harwich Port, Hyannis, Hyannisport, Marstons Mills, Mashpee, Orleans, Osterville, Provincetown, Sandwich, Truro, Wellfleet, Woods Hole, Yarmouth, and Yarmouthport.
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